Why choose soy wax?
SAIDE uses premium 100% soy wax and Australian made fragrances.  This form of wax is a natural alternative vegetable wax, which is eco-friendly-biodegradable, free from pesticides, herbicides, palm wax and paraffin, and contains no genetically modified materials! It is better for your health as it also has no unnatural additives or GMO materials!

Are Saide Candles vegan friendly?

Yes, all our raw materials used to make our candles are vegan friendly!

 

Do you ship overseas?

Unfortunately this is not available.

Wholesale orders / Stockists + Events

If your a retailer and would like further information on stocking SAIDE, please email us at saidecandles@gmail.com with your business details and wholesale enquiry. If you have a special event coming up, please feel free to email us, we would love to hear from you and assist in any way possible!

 
Does SAIDE work in collaboration with others?
If your a blogger, stylist or business and wish to collaborate with us, we would love to hear from you! Please contact us at saidecandles@gmail.com to discuss further.
Do you offer returns / exchanges?

Unfortunately we do not offer returns or exchanges on our candles for 'change of mind'. Please refer to our terms of use page found at the bottom of our site for further information.

 

Please ensure you review your selected fragrance and size at time of placing order to avoid disappointment.  Feel free to contact us if you have any questions or require assistance.

My Candle is burning black smoke?

Easy fix! Just trim your wick to 6MM prior to lighting each time to ensure a clean burn.

What do I do if I have received a damaged or faulty candle?

Subject to your consumer rights, we can certainly offer a refund or exchange if your candle:

 

- Was damaged or faulty at the time of receiving the goods (please note SAIDE is to be notified within 48hrs via email with image reference)  Once the item has been inspected and is determined as a genuine fault, we will refund or exchange to the value that was paid at time of purchase.
 
- If the item dispatched to you was the incorrect size or fragrance you had ordered, SAIDE will incur the postage cost for the exchange.

FAQ'S

FREE SHIPPING ON ORDERS OVER

$99 AUSTRALIA WIDE

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